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Description

Client Service Officer (Various Posts)

Post No: PS 83  Applications Closing: 24 July 2015
Post Title: Client Service Officer (various posts)
Directorate: Communications, WCED Client Services, Head Office, Cape Town.
Remuneration: R 195 177 – R 229 914 per annum plus benefits (Salary Level 7)

Job purpose: 

To provide a professional and efficient service to WCED clients, in the WCED Client Service Walk-in and Call centres.


Requirements:

► An appropriate recognised degree or an equivalent qualification plus a minimum of at least 3 years relevant experience or Senior Certificate with a minimum of at least 6 years of relevant experience

► Knowledge of PERSAL

► Excellent communication skills in at least two of the official languages of the Western Cape Province.


Recommendations:

► Experience in public service and/or education environment with specific reference to applicable employment, conditions of service legislation, finance and client service
environment.

► Proven communication skills in at least two official languages of the Western Cape
Province.


Duties:

The key performance areas include:

► Attend to queries from WCED clients; answer clients’questions, and question clients to obtain a full understanding of the information required

► Refer queries to back-office support where further research is required

► Log all queries using relevant systems

► Monitor referred queries to facilitate timely responses

► Provide quality customer service on every query

► Communicate clearly and effectively with clients and colleagues

► Manage lengths of visits and calls

► Recognise and manage assertive customers; promote teamwork and client service success

► Organise and prioritise duties

► Contribute to on-going systems Development

► Develop personal client service knowledge and skills

► Attend relevant training programmes

► Work shifts according to schedule (schedule covers 07h30 to 17h00)

► Assist Communication Directorate as required.


Competencies:

► Good knowledge of employee benefits and salary policies of provincial government

► Polite, reliable, self-motivated and good interpersonal skills

► Good customer service skills

► Professional client service manner

► Active listener with analytical skills

► Commitment to ongoing knowledge and skills development

► Good written communication and documentation skills

► Computer literacy

► Commitment to success in client service.

Personal attributes:

► Ability to work under pressure

► Ability to work in a team.


Enquiries: Mr AM Attwell  (021) 467-2531 or Ms N Makosana  (021) 467-2825

Only applicants within the Western Cape Education Department will be considered for this post.

ALL APPLICATIONS MUST BE ON THE Z-83 FORM

Please Forward Your Application(s) To:

Western Cape Education Department
Recruitment and Selection Centre
Private Bag X 9183
Cape Town
8000

Or HAND DELIVER to:

The WCED CLIENT SERVICES
Grand Central Towers,
Cape Town,
2nd Floor

And Place in the Post Box Marked: PUBLIC SERVICES STAFF

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Client Service Officer Various Posts