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Unit Application Support Engineer (Hospitality and ERP)

Code/Reference: N/A03452

Applications accepted until: 2015-07-19

Number of Openings: 1

Unit: GrandWest Casino and Entertainment World

Location: Cape Town

Job Purpose:
Responsible for providing specialist, high-level technical advice and support for the installation, testing and maintenance of Hospitality and ERP applications within the business unit.

► IT related Diploma or NQF Level 6
► ITIL Certification is an advantage
► Within Position: MCSE, Hospitality/ F&B / ERP applications training

► Meets all requirements for a Gaming licence
► Minimum of 4 years relevant IT industry experience
► Specialized technical experience and a proven technical background
► Experience in Stakeholder Management including vendor engagement and related SLA’s
► Experience with monitoring & supporting large scale solutions

Skills and Knowledge:

Work conditions and special requirements:
► May be required to Travel
► May be required to work extended hours and shifts over weekends in line with operational requirements

Behavioural Competencies:
► Innovation & continuous improvement
► Analytical thinking
► Results orientation
► Communication
► Learning orientation
► Customer Service Orientation

Technical Competencies:
► Application Solutions Design and planning
► Technical Writing
► Business Continuity/ Availability Management
► Hospitality Product and Service Knowledge
► Project Management

Key Performance Areas:

Duties and responsibilities include:
► Incident and Problem Management
► Hospitality / Food & Beverage Software Releases
► Software Asset & Configuration Management
► Vendor Engagement

Equity: Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
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13.07.2015 (1046 days ago)
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Unit Application Support Engineer